Goal Statement for Your Improvement Initiatives: Staking a Claim for Success

June 15, 2010 at 9:58 pm Leave a comment

OK. Here is where we are in the series. You have an issue of concern. You have gathered background information on the issue. You know what is actually going on in the work setting and what results that effort is producing. You probably don’t like the current outcomes you are achieving and have an idea of what you think the outcomes should be from your effort. Now is the time to take a shot at publicly stating where you want to be when the improvement process is completed. What results do you want to see when you make some changes? You may refine your decision as you go through the improvement process but now it is time to talk about what you think you want the improved outcomes to be at the end of your process. Set your goals.

Goal statements for improvement projects stake a claim for what will determine success at the end of my effort. It is important to set clear goals or desired outcomes related to the general theme of my improvement effort. For example the theme of my effort might have been “to reduce transport time for patients being admitted to the hospital”. My goal stated in more specific terms might be “to reduce the average transport time for patients being admitted to the hospital by 30%.” In my CME operation it might be “to increase timely submission of faculty disclosure forms by 30%.”

When considering goal statements I also need to determine what standard or basis for comparison I will use to show the impact of my improvement effort. For example in PI CME activities my standards may be evidence based clinical guidelines. My basis for measurement in the CME operation may be improvement from a measured baseline – like a 30% reduction in time for getting disclosures returned. Heads up. Simple situations may only require a single measure to assess success. More complex issues may involve use of several metrics.

Just a few tips about goal statements:

  • Make a clear and concise statement of your desired outcome(s)
  • Be very specific about the measures that will be used to measure performance at the beginning during, and at the end of the process.
  • Plan ahead on how data is to be collected that will be used to check the effectiveness of the improvement effort.

If we were good at this in our more traditional CME efforts we would have tons of data to show the impact of our enterprise. Alas that is not the case. It is time to change all of that.

Next we will try to figure out what is causing us not to achieve our desired outcomes. In PI terms we will be looking for the root causes of our sub-optimal performance.

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Entry filed under: CME Issues, Improvement, PI CME. Tags: , , , , .

CME in the News and on the Blogs June 15,2010 It’s not me. It’s the Other Guy. Really.

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