Lean Training Yields Many Benefits

May 17, 2012 at 7:32 pm 2 comments

Improvements include clinical quality, patient experience, staff satisfaction and financial savings

Here is an article for the Wellspan Health newsletter from Monday, May 14, 2012.


I have been a proponent of A3 Problem Solving for some time. I think it offers the CME professional a structured approach to use for several purposes. It can provide a systematic, sustainable repeatable framework for developing P I CME activities. It can be used as an approach to guide improvement initiatives in ones own CME operation. It gives the CME professional tools to use in understanding and participating in organizational quality improvement initiatives in many healthcare settings. Bottom line is that it works. Do yourself a favor and read about A3 Problem Solving. It might be something you will find adds value to your CME operation and your ability to participate in larger organizational improvement efforts.


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Social Media and CME CME in the News and on the Blogs 5-21-2012

2 Comments Add your own

  • 1. Glen Hoshizaki  |  June 3, 2012 at 11:07 pm

    The last paragraph of the WellSpan Health article includes the line (in reference to what people perceive quality improvement to mean), “They think that somebody else is going to come in and tell them how to do their work.”

    Although that’s certainly not what quality/performance improvement is supposed to be, I wonder how often that turns out to be the case in the end. I fear it’s often enough that the above turns out not to be such a misperception after all.

    What do you think?

    • 2. Floyd Pennington  |  June 3, 2012 at 11:41 pm


      Hmm. Good question. I haven’t experienced this. If it actually happens frequently then someone in management or leadership positions must not have a grasp of what performance improvement is really about and thus not properly preparing staff for engaging effectively in the process.

      Just a thought.



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